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FREQUENTLY ASKED QUESTIONS
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Are your tours led by a tour guide or are they pre-recorded?All of our tours are led and live-narrated by an in-person, top-rated licensed NYC tour guide. Our guides also enhance your immersive tour experience with the use of pre-recorded audio bits including music, interviews, celebrities-provided narration, sound effects, and more.
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Where do tours meet? How do I get there?Our tours depart from 143 W 45th Street, New York, NY, 10036 (between the Lyceum Theatre and the Museum of Broadway.) Directions, subway lines, and parking can be found on our "Visit Us" page.
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How long is the tour?Our tours run approximately 2 hours and 15 minutes. The tour is divided into two "Acts" with a mid-tour break, or Intermission, between the tour halves. While we strive to depart on time, due to scheduling and previous tour delays, our tours can depart +/- 5 minutes from their scheduled start times. To explore our tour stops, details, and sights- please visit our "Tour" page.
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What is included in the ticket price?Your tour ticket includes one admission to our guided immersive historic musical walking tour, use of a personal listening device throughout the tour, an on-tour beverage, access to our "Ask the Guide" text concierge service, and exclusive discounts to additional area tours and attractions. Your tour ticket does not include additional admissions, entrance to theaters or museums, or tour guide gratuities.
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Are gratuities included? Can I leave a tip for my guide digitally?While gratuities or tips are always welcome, they are never expected. In the United States, it is customary for gratuities to be left for cab drivers, servers/bartenders, bellpersons/concierges, street performers, and tour guides. The amount is based on the quality of the service you received. This can range between 10-20% based on experience. Digital gratuities can be left for your guide by following the link below.
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What is a "personal listening device" and how do I use it?Your tour admission includes the use of a personal listening device throughout the duration of the experience. This is a body-worn transceiver and headphone set that allows guests on tour to hear their guide and the immersive audio throughout the tour. New York City is a very active (and loud) town- and we never want you to miss a beat of all of the amazing Broadway history. Guests will be instructed on how to operate the headset upon arrival. Headphones are sanitized and reused between tours, and guests are welcome to bring their own wired headphones. A limited number of disposable headphones are available for purchase from your guide.
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Is there a restroom before or during the tour?Guests are encouraged to use the restroom prior to tour departure. While our tour does include an intermission, restroom availability may be limited.
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Is every Broadway theater seen from the tour route? Which theaters/shows will we see?The standard tour route travels by or past approximately 30 Broadway theaters. Approximately 20 theaters facades* are directly accessed up-close during the tour where guests are able to stop and take photos on their steps or under their marquis. While the shows on Broadway do change (and often), theaters/shows include: * Al Hirschfeld Theatre | Current Show: Moulin Rouge! The Musical Ambassador Theatre | Current Show: Chicago * August Wilson Theatre | Current Show: Cabaret at the Kit Kat Club Belasco Theatre | Current Show: Maybe Happy Ending * Bernard B. Jacobs Theatre | Current Show: The Outsiders * Booth Theatre | Upcoming Show: John Proctor is the Villain * Broadhurst Theatre | Upcoming Show: BOOP! The Betty Boop Musical Circle in the Square Theatre | Current Show: Romeo + Juliet Ethel Barrymore Theatre | Current Show: Our Town, Upcoming Show: Othello * Eugene O'Neill Theatre | Current Show: The Book of Mormon * Gerald Schoenfeld Theatre | Upcoming Show: Buena Vista Social Club * Gershwin Theatre | Current Show: Wicked Hayes Theater | Current Show: Cult of Love, Upcoming Show: Purpose Hudson Theatre | Current Show: All In: Comedy About Love * Imperial Theatre | Upcoming Show:S mash James Earl Jones Theatre | Current Show: Left on Tenth * John Golden Theatre | Current Show: Stereophonic * Lena Horne Theatre | Current Show: Six * Lunt-Fontanne Theatre | Current Show: Death Becomes Her * Lyceum Theatre | Current Show: Oh, Mary! * Lyric Theatre | Current Show: Harry Potter and the Cursed Child * Majestic Theatre | Current Show: Gypsy Marquis Theatre | Upcoming Show: Stranger Things: The First Shadow Minskoff Theatre | Current Show: The Lion King * Music Box Theatre | Upcoming Show: The Picture of Dorian Gray * Nederlander Theatre | Upcoming Show: Redwood * New Amsterdam Theatre | Current Show: Aladdin Palace Theatre | Upcoming Show: Glengarry Glen Ross * Richard Rodgers Theatre | Current Show: Hamilton Samuel J. Friedman Theatre | Upcoming Show: Stephen Sondheim's Old Friends * Shubert Theatre | Current Show: Hell's Kitchen * St. James Theatre | Current Show: Sunset Blvd. Todd Haimes Theatre | Upcoming Show: Pirates! The Penzance Musical * Walter Kerr Theatre | Current Show: Hadestown Winter Garden Theatre | Upcoming Show: Good Night, and Good Luck
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Does the tour have a gift shop or stop for souvenirs?YES! We love supporting our local partners and guests are encouraged to purchase keepsakes through them before, during, or after your tour experience. Pre-Tour: Museum of Broadway (Shop the Store Here) Tour Intermission: Schmackary's Cookies (See the Menu Here) Post-Tour: One Shubert Alley
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What should/shouldn't we wear/bring on tour?Because our tours depart rain, snow, or shine- we recommend guests dress and plan accordingly. We recommend guests wear/bring headcovers or hats, comfortable walking shoes (sandals, flip-flops, and boots are not recommended), layers, sunblock, and sunglasses. We encourage guests to bring umbrellas and coats during precipitation. Guides are unable to hold or store guests items throughout the tour. We do not recommend guests bring large bags, luggage, coolers, or suitcases on tour. We partner with Bounce Luggage Storage to provide nearby drop-off for your larger items. To sign up and find a nearby luggage storage location, please visit the link below.
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Do we see Broadway stars and celebrities on tour?Yes. Due to the timing of our tour just prior to call-time for most show's matinee performance, it is not uncommon for our tour to cross paths with performers and artists. We understand the health and safety demands that artists have to endure on a daily basis to give audiences the high-quality entertainment that only Broadway is known for. Because of this, and out of respect for their privacy, your guide will encourage guests to respectfully avoid disrupting artists who wish to not interact with tour groups.
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Do you provide/validate parking?We do not provide guest parking and are unable to discount or validate parking rates during the tour. We partner with SpotHero to help our guests find nearby parking. To see more options, please review our "Visit Us" page.
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What transportation options are available to the tour start location?Please review our our "Visit Us" page for more transportation details and directions to our tour start location.
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Do you have a ticket booth/store front?We do not have a permanent physical storefront presence at this time. Guests meet their guide at a designated tour start location prior to the tour's departure time.
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What is your weather policy?Broadway the Tour offers tours and experiences rain, snow, or shine. We encourage our guests to prepare for weather by frequently checking local weather reports and dressing accordingly. At times, the weather may become too inclement to ensure the safety of the guests and guides participating in the experience. This may include, but may not be limited too, ice, high winds, lightning, thunder, tornados, sleet and other intense weather elements. In this rare cases, we reserves the right to cancel OR POSTPONE a tour or experience. In the case of a tour cancellation, guests will be notified via the contact information provided at the time of booking. Guests should provide truthful, accurate, and up-to-date contact information in order to receive these important notifications. Tours that are cancelled by Broadway the Tour for any reason, including inclement weather, are subject to a refund back to original form of payment. Cash refunds are unavailable for any reason. Guests who opt out of a tour due to preference or weather, and that tour has not been yet cancelled, will forfeit their place on the tour, will not be subject to a rescheduled tour, and will not be given a refund. Guests should consider this rain and weather policy, as well as upcoming weather in the area prior to booking a tour or experience. Again, guests failing to show up for their scheduled tour or choosing to forgo their experience due to weather preference will not be given a refund. All sales are assumed final and nonrefundable.
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What is your cancellation/no-show policy?Cancellation policies are subject to the terms and conditions outlined by the ticketing platform (BroadwayTheTour.com, Viator, GetYourGuide, TravelZoo, etc.) at the time of booking. Please refer to this platform's specific policies regarding cancellation and rebooking windows. Regardless of where guests purchase their tickets- booked and confirmed guests should arrive to the tour start location no less than 10 minutes prior to the tour's scheduled departure time. Tours depart from 143 W 45th Street, New York, New York. Manhattan is a very popular city and this location may change due to road closures, parades, and events. This location is subject to change and is selected at the discretion of management and the guide. Guests are required to provide accurate contact information upon booking to received the most accurate pre-tour messaging. Guests running late for their scheduled tour should first text 205-8-WANDER and notify their guide that they may be late. Guests who fail to arrive to the tour start location prior to the departure time will forfeit their admission and will not be subject to a refund. Tours can depart late, but tend to depart promptly at their scheduled start time. Tours will not be held for any guest for any reason. All tour sales are assumed final and are nonrefundable.
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Is your tour accessible? What accommodations are available?We pride ourselves in providing tours that are accessible to most visitors. Broadway the Tour is an immersive historic tour that takes place in and throughout the Theater District in Midtown Manhattan. Our route is curated to be accessible for guests who have vision and mobility considerations. There are no hills, steps, or slopes that are required for guests to climb during the tour. Mobility-assist devices, wheelchairs, service animals, and interpreters are always welcome on tour without additional advance arrangements needed. All tour guests receive a personal listening device to connect to the narration provided by the tour guide throughout the tour. An induction loop is available through out guide and provides a reliable and effective way for listeners with telecoil-equipped hearing aids and cochlear implants to utilize our personal listening device. Please contact us (tours@broadwaythetour.com) prior to purchasing your tour tickets to ensure one will be available during your tour. We partner with local interpreters to provide regular ASL-translated tours. To find an upcoming ASL-interpreted date, please contact us (tours@broadwaythetour.com) All of our guides are trained to assist solo travellers with visual impairments. Guests with different intellectual, cognitive, and neurodivergent abilities are welcome to enjoy the tour with whatever aids they require and however they see fit. Please note, while our tours are all family-friendly, there are a number of essential historic events that require guides to briefly discuss topics including: LGBT+ history, drugs/alcohol, death, racial issues, and terrorism. Our website and mobile app are both designed with accessibility in mind. Please locate the UserWay style access button on the bottom left corner of your screen for additional browsing modifications. If you notice an area of our site or tour that could benefit from additional accessibility resources, please do not hesitate to reach out to us at tours@broadwaythetour.com
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How do members of the media contact The Tour for information and requests?Media requests, tickets, and public relation information can be received via email at nyc@histouria.com
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Where do we receive information on group tours and private bookings?Groups and private tour information can be found at BroadwaytheTour.com/groups
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